Frequently Asked Questions
Internet Banking
Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your access id, password.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day as well as throughout the day with up to the minute financial information.
Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: You will be able to choose from viewing your current statement, previous statement, the previous day or the current day’s information. However, by selecting the Transactions Menu, you can search and sort your account information in a number of different ways.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Yes, you can schedule transfers either on demand, monthly, quarterly, semi-annually, annually, weekly, bi-weekly, or bi-monthly by clicking on Transfers and then New Schedule Transfers.
Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 30 minutes.
Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer® or Netscape Navigator®. You can use any computer that has Internet access.
Q: How do I access Internet Banking?
A: From our main web page you will click on the Personal On-Line Banking Login link. This will open up the sign on page for On-Line Banking. You will click on the First Time User Button and input your account number as your access id, pick the type of account from the drop down list, and input your Telebanc PIN number as your password. Once in the system you will be prompted to change both your access id and your password for security purposes. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after your initial sign-on you will be prompted to change your password. Your password must be between 6 to 16 characters in length with at least one numeric character and one alpha character. You can also change your password at anytime thereafter by clicking on the Options button at the top of the screen and then the change password link.
Q: What happens if I forget or lose my password?
A: You can stop by or call your local branch to have your password reset or contact us at 1-888-790-7878 or e-mail us at customersupport@gatewaybankandtrust.com and we will take you through the steps needed to get back into the system.
