Frequently Asked Questions
Banking
Q: Are my deposit accounts FDIC insured?
A: Yes! Each individual customer's account is insured by the FDIC up to $100,000 per account.
Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.
Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or call HamptonRoads Bankshare's Telebanc at 800-597-0162 for automated account information 24 hours a day.
Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.
Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.
Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q: When do I have access to use Internet Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Can I earn interest on my business checking account?
A: Sole proprietors, estate/trust accounts, non-profit organizations, and government entities are allowed to earn interest on their checking balances. HamptonRoads Bankshares offers Business Interest Checking, Community Checking, and The Won Account for these qualified customers.
Q: What is a sweep account?
A: Sweep accounts are designed to automatically invest excess cash so that you can maximize the return on your funds. HamptonRoads Bankshares offers sweep options that can help you achieve your investment goals. Ask us for details.
Q: Are my business deposits FDIC insured?
A: Yes. All business checking, savings, and money market deposits accounts are FDIC insured up to $100,000.
Q: My busy schedule means that I am out of the office frequently. I need remote access to my money. How can HamptonRoads Bankshares help?
A: Whether getting access to your accounts through ATMs, business check cards, or various Online Banking or Online Brokerage options, HamptonRoads Bankshares is committed to delivering our customers the innovation they need to be successful. We can tailor a solution just for your business.
Q: Do you have a traditional, basic checking account?
A: Freedom Checking is a great option if you're looking for a "traditional" checking account.
Q: Do you have an account designed specifically for seniors?
A: We have a great solution specifically designed for seniors: HamptonRoads Bankshare's Golden Gate Banking offers many benefits to those customers over the age of 50.
Q: How can I find my ABA routing number?
A: Look at the bottom left corner of your checks. The first sequence of numbers, usually a nine-digit number, is your ABA (American Bankers Association) routing number. The ABA number is also known as a Routing and Transit Number, RTN, or bank number. It was established by the American Bankers Association to identify the accountholder's bank-for example, HamptonRoads Bankshares -when processing checks or depositing money to an account.
